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Claims

During the claiming process, the most important thing to us is that you can continue the work you are doing within your community. We realise that if you do need to make a claim, it’s not just you that is affected – the community that you provide your services to is affected as well. That’s why when you make a claim with us, we do everything in our power to ensure your needs are met swiftly.
 
At Concordia we take pride in ensuring our comprehensive insurance products have your faith, care, education or charity organisations protected through our wider policy wordings. We want you to be able to breathe easy, knowing your organisation is in safe hands.
 
We understand it can be stressful when making a claim, but we can assure you that our staff are here to help make the process as simple as possible. We recognise that through a sensitive management of claims, rather than a combative style that some other insurers use, better outcomes are achieved for everyone. Your claim will be met with empathy, compassion, and expertise. 
 
Get in touch if you need any support with making claims easier.
 

CLAIMS ASSISTANCE
Where an insurable claim has occurred, we ask that clients contact Godfreys Chartered Loss Adjusters in the first instance.

CONTACT DETAILS
Phone                           0800ALLCHURCHES (0800 255 248) or 0800 LOSSADJUSTER (0800 567 723)
Physical Address       Level 9, 187 Featherston Street, Wellington 6011
Postal Address           PO Box 25 516, Featherston Street, Wellington 6146
Email Address            claims@godfrey.co.nz
Website                        www.godfrey.co.nz

ALL PERSONAL LINES BUSINESS
All Personal Lines policyholders should contact EQC (Earthquake Commission) on 0800 326 243, alternatively claims can be lodged online at www.eqc.govt.nz/claims/make-claim.

 
FAIR INSURANCE CODE

Concordia Underwriting Agency LP is member of the Insurance Council New Zealand (ICNZ). As such we are bound by
the Fair Insurance Code. Under the Fair Insurance Code insurers are committed to raising the standards of
service to customers.

 
This voluntary code details:
  • minimum standards for insurance companies
  • the responsibilities that you and your insurance company have to each other
  • how professionalism is to be encouraged within the insurance industry
  • facts you may need to disclose to us
  • how claims should be managed
FEB 2019 Fair Insurance Code logo - CMYK@6x

This code can be viewed and downloaded from the ICNZ website http://www.icnz.org.nz

 
ABOUT US

Concordia was born out of a joint venture between All Churches Insurance Bureau Limited and Aviation & Marine Underwriting Agency (A&M). Our customised risk management services minimise the frequency and severity of losses, giving organisations and individuals insurance they can rely on.

Concordia Underwriting panel includes Certain Underwriters at Lloyd's and other Insurers. All Insurers have a Financial Strength Rating of A+ (Strong) with Standard & Poor's Rating Agency.

READ MORE
 
CONTACT DETAILS
Phone: 0800 424 915
Email: info@concordia.org.nz
 
Concordia Underwriting Agency
Level 3
19 Great South Road
Newmarket
Auckland 1051